Is shipping included in the price?
No. Rather than increasing our prices to cover shipping we prefer to let you know exactly what you are paying for the item and the cost of shipping. Most items will be shipped via UPS Ground. Some delicate items require professional packing. The packing, destination, and mode of transport will all effect the shipping cost. These items are identified under "Shipping" on the item page. If purchase is desired, please contact us for a shipping quote.
Why does your packing materials look previously used?
Because they have been. To cut costs and lessen our impact upon the environment, we reuse perfectly good boxes and packing materials whenever possible.
What should I do if my purchase arrives damaged?
In the unlikely event, notify both us and the carrier as soon as possible. All shipments are insured for the full purchase price.